Terms & Conditions

Introduction:

Welcome to RichesM.in (‘Website’), an online service owned, operated, and managed by RichesM Healthcare Private Limited (‘RichesM’ or ‘we’ or ‘us’), with its Registered Office at Flat No. A-1312-A, Tower A, Savy Ville De, Raj Nagar Extension, Ghaziabad, Uttar Pradesh-201017. FSSAI License Number: 12721052000389. By accessing and using this website, you agree to be bound by the Terms & Conditions outlined in this User Agreement, which may be updated from time to time. This agreement is valid indefinitely and remains binding as long as you access the Website. If you have any questions, comments, or complaints regarding these terms, please contact us at [email protected] or +91-9205518008. We reserve the right to modify these terms without prior notice, so please review them regularly.

Ownership of Rights:

The content and materials on this Website are protected by copyright and other intellectual property laws and are owned or controlled by RichesM or its licensors. You may not use, copy, store, modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, repost, perform, display, or commercially exploit any content from this Website without prior written permission from RichesM. Some content may also be owned by third parties.

Accuracy of Content and Invitation to Offer:

We strive to provide accurate and up-to-date information on our Website. Prices quoted are correct at the time of publishing, and products are fairly described. All prices include VAT, and services are listed exclusive of service tax due to varying regulations. Packaging may differ from what is shown, and weights, dimensions, and capacities are approximate. We have made every effort to display product colors accurately, but we cannot guarantee that your monitor will display colors correctly. All products/services and information on the Website constitute an invitation to offer. Your order represents your offer, which is subject to acceptance by us. We reserve the right to accept or reject your offer in full or part. Our acceptance of your order occurs upon dispatch of the product(s). Dispatch may occur in stages, and each dispatched part represents our acceptance. Notifications will be sent to the email or phone number provided by you.

General Terms of Use:

• By using the website and making purchases, you agree to comply with these Terms of Use.
• You are authorized to use the Website for lawful purposes as outlined in RichesM’s policies and Google’s policies. Violations may result in legal action.
• RichesM aims to offer competitive prices but does not guarantee the lowest prices in any region. Prices and availability are subject to change without notice.
• RichesM collaborates with various vendors and may delegate order fulfillment to any vendor.
• Promotional prices apply only during the specified promotion period and are not valid outside of it.
• Offers are subject to limited stocks and may change without notice. Updates will be reflected on the Website.
• Promo codes are non-refundable upon order cancellation by either the customer or RichesM.
• We do not conduct misleading promotions and ensure all information is provided with explicit consent from users.
• Products sold on RichesM.in are genuine, with sellers required to confirm their authenticity. Sellers set their own prices, and our guarantee does not cover manufacturing defects.
• Cashback offers are governed by the respective bank/card issuer’s terms in addition to these Terms of Use.
• RichesM reserves the right to cancel orders due to various reasons such as technical errors or stock unavailability. Users will be notified, and such decisions are final.
• Delivery times may vary, and we strive for accuracy in product descriptions and pricing. Errors may occur, and we may contact you for further instructions or cancel orders as necessary.
• RichesM may modify product prices anytime, except for third-party products.
• Order cancellations by RichesM are at its sole discretion, and users must accept such decisions without dispute.
• Users may request order cancellations, but acceptance is at RichesM’s discretion. Orders processed cannot be canceled.
• RichesM reserves the right to update this document without prior notice.
• Limitation of Liability: RichesM’s liability is limited to providing a replacement or an alternative product of the same value.
• Disputes are subject to Indian laws and jurisdiction of the courts in Noida, Uttar Pradesh.

Usage Restrictions:

You agree not to use the Website for:

• Disseminating unlawful, harassing, defamatory, or obscene material.
• Encouraging conduct constituting a criminal offense or violating laws.
• Unauthorized access to networks or systems.
• Interfering with others’ use of the Website.
• Breaching applicable laws.
• Disrupting networks or websites connected to the Website.

Copying or storing materials protected by copyright without permission.

Prohibited activities include:

• Violating the integrity or security of the Website.
• Submitting false or incomplete information.
• Unsolicited communications to other users.
• Using automated tools to navigate the Website.
• Reverse engineering any part of the Website.
• Duplicating Website content.
• Framing or deep-linking Website content.

Quantity Restrictions:

We reserve the right to limit the quantity of items purchased per person, household, or order. Such restrictions will be communicated to the customer. We may also prohibit sales to any individual at our discretion.

Pricing Information:

Despite our efforts to provide accurate pricing information, errors may occur. We cannot confirm the price of a product until you place an order. If a product is listed at an incorrect price, we reserve the right to cancel the order unless it has already been dispatched. In such cases, we may contact you for further instructions or cancel your order and notify you accordingly. Prices and availability are subject to change without notice. Promotional offers are limited to selected categories and may exclude items like diapers and baby food.

Indemnity:

We disclaim all warranties or conditions, whether express or implied (including without limitation implied warranties or conditions of information and context). We shall not be liable for any loss or damage arising from the use of any information contained in the materials on this Website. This User Agreement and any contractual obligations between you and us will be governed by the laws of India, subject to the exclusive jurisdiction of the courts in Noida. All disputes will be resolved through arbitration in Noida, conducted in English by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996. Each party to arbitration will bear its own costs.

You agree to defend, indemnify, and hold harmless RichesM, its employees, directors, officers, agents, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, arising from or related to your actions or inactions. This includes but is not limited to breaches of any warranties, representations, or undertakings, non-fulfillment of obligations, or violations of applicable laws, including but not limited to intellectual property rights, payment of statutory dues and taxes, libel, defamation, privacy rights violations, loss of service to other subscribers, and infringement of intellectual property or other rights. This clause shall survive the termination or expiration of this User Agreement.

Eligibility to Use:

The Website is available only to individuals who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” under the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to use the Website. We reserve the right to terminate your membership and deny access to the Website at our sole discretion. The Website is not available to individuals whose membership has been suspended or terminated by us for any reason. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. We make no representation that products or services available on this Website are appropriate for use outside India. Those who access the Website from outside India are responsible for compliance with local laws if and to the extent they are applicable. We will deliver products only within India and will not be liable for any claims relating to products ordered from outside India. Some Indian states prohibit direct sales of merchandise from other states and require special documentation to effect such sales without dual taxation. If we receive an order from such states or for delivery to such states, we retain the right to accept or reject the order at our sole discretion. Those accessing the Website from states with such restrictions are responsible for compliance with local laws if applicable. We will deliver products only within states having an open import policy and will not be liable for any claims relating to products ordered from restricted states. Except where additional terms and conditions are provided which are product-specific, these terms and conditions supersede all previous representations, understandings, or agreements and prevail notwithstanding any variance with any other terms of any order submitted.

Privacy:

IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE WEBSITE.

All information provided to us by you, including sensitive personal information, is given voluntarily. You have the right to withdraw your consent at any time, in accordance with this User Agreement, but note that withdrawal will not be retroactive.

You can access, modify, correct, and delete the data about you collected by us. If you update any information, we may keep a copy of the original information in our archives.

When you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive your computer’s IP address (or the proxy server used to access the World Wide Web), your computer’s operating system, browser type, email patterns, and the name of your ISP. This information is used to analyze trends to improve our service.

The Website uses temporary cookies to store certain data (not sensitive personal data or information) for technical administration, research and development, and administration purposes. We may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies.

We may keep records of telephone calls received and made for inquiries, orders, or other purposes for administration, research and development, quality management, and proper administration.

We allow other companies to serve advertisements on the Website. These companies include third-party ad servers, ad agencies, ad technology vendors, and research firms. We may “target” ads to you that fit a certain profile. We do NOT use personally identifiable information to target ads.

We assume no responsibility for, and shall not be liable for, any damages to or viruses that may infect your equipment as a result of accessing, using, or browsing the Website or downloading any material from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using it.

This privacy policy applies to websites and services operated and managed by us. We do not control sites displayed as search results or links from within our services. These sites may place their own cookies or other files on your computer, collect data, or solicit personal information from you, for which we are not responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or the terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website’s provider, or the information on the website. We encourage you to read the privacy policies of those websites.

The Website may enable you to communicate with other users or post information to be accessed by others. We expressly disclaim any liability for misuse of such information.

We value the privacy of information related to our associates. The linkage between your IP address and your personally identifiable information is not shared with third parties without your permission or except when required by law. Notwithstanding the above, we may share aggregate findings and details with advertisers, sponsors, investors, strategic partners, and others to help grow our business without obtaining any approval from you. We will enable you to communicate your privacy concerns to us and will respond to them appropriately. We do not disclose any personal information to advertisers or for other marketing and promotional purposes that could personally identify you, such as your password, credit card number, and bank account number.

Refusal of Service:

We reserve the right to refuse service to anyone at any time. At our sole discretion, we may suspend or cancel service if a computer virus, bug, or other technical problem compromises the security or proper administration of the service.

Promotional Communications:

We may send you information about us, the Site, our other websites, our products, sales promotions, newsletters, SMS updates, and anything related to other companies in our group or business partners. If you prefer not to receive this additional information, please click the “unsubscribe” link in any email we send you or register as a Do Not Disturb user. Within 7 working days of receiving your instruction, we will cease to send you the requested information. For any clarifications, you can contact our Customer Support service.

Financial Details:

You agree, understand, and confirm that the credit/debit card or other financial details provided by you for availing services on the Website are correct and accurate and that you will not use a credit/debit card or financial facility that is not lawfully owned/obtained by you. Any financial information submitted by you is directly received by our acquiring bank and not by us. We are not liable for any credit/debit card fraud. The responsibility for fraudulent use of a card lies with you, and the onus to prove otherwise is exclusively on you. We and our associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges, and legal fees from persons using the Website fraudulently. We and our associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or breaches of these terms and conditions in accordance with applicable laws.

Communication:

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you submit your phone number with your shipping address or request a callback, you consent to receive calls on that number for communication related to your order/request and other site-related communications.

Website Feedback, User Comments, and User-Generated Content:

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted to us on or via this Website or otherwise in connection with your use of this Website (collectively, the “Comments”) shall be and remain our property. Such disclosure, submission, or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Thus, we own exclusively all such rights, titles, and interests and shall not be limited in any way in our use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments you submit for any purpose without restriction and without compensating you in any way. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive, or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ‘spam’. We do not regularly review posted Comments but reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted on the Website. You grant us the right to use the name you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and agree to indemnify us and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark:

We and our suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials that appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s intellectual property rights. All rights, including copyright, on this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our prior permission. You may not modify, distribute, or re-post anything on this Website for any purpose. The RichesM names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of RichesM or licensed to RichesM. All other marks are the property of their respective companies, and you shall not use or exploit them in any manner. No trademark or service mark license is granted to you in connection with the materials on this Website. Access to this Website does not authorize anyone to use any name, logo, or mark appearing on the Website. References on this Website to any names, marks, products, or services of third parties or hypertext links to third-party websites or information are provided solely for your convenience and do not imply our endorsement, sponsorship, or recommendation of the third party, information, product, or service. We are not responsible for the content of any third-party websites and do not make any representations regarding the content or accuracy of material on such websites. If you decide to link to any such third-party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials on this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. All software used on this Website is the property of RichesM or its suppliers and licensors and is protected by Indian and international copyright laws. The Content and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Content on this Website is strictly prohibited. Unless otherwise noted, all Content is the property of RichesM, our affiliates, or third parties who have licensed their materials to us and is protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Content on this Website is the exclusive property of RichesM and is also protected by Indian and international copyright. We do not offer any counterfeit goods that contain a trademark or logo that is identical to or substantially indistinguishable from the trademark of another.

Objectionable Material:

You understand that by using this Website or any services provided on the Website, you may encounter Content that some may find offensive, indecent, or objectionable. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, we and our affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Termination:

This User Agreement is effective unless and until terminated by either you or us. You may terminate this User Agreement at any time by informing us in writing through the Indian postal system by registered post that you no longer wish to be associated with this Website, provided that you discontinue any further use of this Website. We may terminate this User Agreement at any time and may do so immediately without notice, thereby denying you access to the Website. Such termination will be without any liability to RichesM. Upon termination of the User Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for any products already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers:

The Website is provided without any warranties or guarantees and in an “As Is” condition. You assume the risks associated with using the Website. While we strive to ensure that material included on the Website is correct, reputable, and of high quality, we shall not be held liable or responsible if this is not the case. We will not be responsible for any errors or omissions or for any technical problems you may experience with the Website. This disclaimer does not affect any product warranty offered by the manufacturer as specified in the product specifications. To the fullest extent permitted by law, neither we nor our suppliers shall be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the Website, its services, or this User Agreement. Our total liability to you for all liabilities arising out of this User Agreement, whether in tort or contract, is limited to the amount charged to you for the products ordered by you. RichesM, its associates, and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Website or that the operation of the Website will be error-free and/or uninterrupted. We assume no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Website; and/or any interruption or errors in the operation of the Website.

The images contained on this website are for general information purposes only. These images have been sourced from various open sources available on the World Wide Web (w.w.w.). While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the images or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk.

In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the images available on the website.

Through this website, you can access images available through various open-source websites, which are not under the control of HK Connect. We have no control over the nature, content, and availability of those open-source sites. The inclusion of any images/graphics does not necessarily imply a recommendation or endorsement of the views expressed within them.

While every effort is made to keep the website up and running smoothly, HK Connect takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Website Security:

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation:

Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the Website, overloading, ‘flooding,’ ‘spamming’, ‘mail bombing’, or ‘crashing’.

Sending unsolicited email, including promotions and/or advertising of products or services.

Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Website other than the search engine and search agents available from RichesM on this Website and other than generally available third-party web browsers (e.g., Google Chrome, Firefox, Microsoft Internet Explorer).

“We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secured server through firewalls. The Company does not access, store or keep debit card data or credit card data and or any financial information. All transactions done using Secure Server Software (SSL) for 128-bit encryption through third party gateways and RichesM plays no role in the transaction, except for directing the customers to gateways or relevant webpage(s). Accordingly, RichesM shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information while using the third party gateways and or website. RichesM shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User’s account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards/net banking and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Website, your ID and Password are required in order to access your Account. You are responsible for protecting against unauthorized access to your password and to your computer.”

Entire Agreement:

If any part of this User Agreement is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the User Agreement shall continue in effect. Unless otherwise specified herein, this User Agreement constitutes the entire agreement between you and us with respect to the Websites/services, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Websites/services. Our failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Hold Harmless:

You agree to defend and indemnify RichesM.in against any claims, damages, expenses, including reasonable attorney’s fees, liabilities, or losses arising from circumstances where RichesM.in, acting as your agent, uses content believed by others to be degrading, libelous, or harmful, or which infringes on trademarks, copyrights, or other rights of third parties, or for actions of your employees.

Cardholder Payment Liability:

As a merchant, we shall not be liable for any loss or damage arising directly or indirectly from the decline of authorization for any transaction due to the cardholder exceeding the mutually agreed preset limit.

Indemnification:

You agree to indemnify and hold RichesM.in and its affiliates harmless from any claims, damages, costs, and expenses, including attorneys’ fees, related to your use of the platform. You certify that you have the rights to use the images being reproduced as part of your order.

Third Parties:

If you use the site on behalf of a third party, you are responsible for the accuracy of the information provided. You must inform the third party of all applicable terms. You agree to indemnify RichesM.in for any failure to fulfill obligations related to third-party requests.

Account Termination:

Your access to RichesM.in may be terminated or suspended at any time, without notice and for any reason.

Entire Agreement:

These Terms and Conditions, along with the Privacy Policy, constitute the entire agreement between you and RichesM.in and supersede any prior agreements. Any amendments must be made in writing or posted on the site. Invalidity of any provision will not affect the remaining provisions.

Governing Law:

These Terms and Conditions are governed by the laws of India. You consent to the exclusive jurisdiction and venue of courts located in Noida, Uttar Pradesh, India, for disputes arising from these terms.

KYC (Know Your Customer):

Vendors must submit required information and document proofs before selling online. Accounts may be terminated for providing incorrect information.

Commission:

Vendors will receive payments after deducting a commission of up to 16% and GST of 18% on it, subject to clearance on a monthly basis or as mutually agreed.

User Restrictions:

You must be of legal age to use our site.

Provide valid information to complete your order.

Maintain the security of your account and password.

You are responsible for all content posted and activity under your account.

Miscellaneous:

We reserve the right to refuse orders without disclosing reasons.